Cancellations and Refunds

We are very keen on your satisfaction


All our products are hand-made and baked fresh to order, using high quality ingredients, without preservatives. There may be slight variations in appearance from those shown in our publicity material. We reserve the right to replace unavailable components with those of equal or better quality. 

 

To Amend or Cancel your order, before it has been picked up/delivered, please call 08098032642 as soon as possible.  As a general requirement, any amendments request should be made at least 48 hours before the delivery date. Changes to your order may not be possible, depending on how much work has begun.  

Please note that if you place an order for collection or delivery within 72hrs, you are ordering it in a non-cancellation period. Therefore, Glasslipper Collective reserves the right to retain the total value of the order to cover costs.


If you are not satisfied with your order after you have received it, please let us know immediately.

We do not allow Returns, as our products are perishable, but depending on what the issue and circumstances are, we will either replace the order entirely with no cost to you, or issue a full Refund. This is determined on a case by case basis, and is at discretion of Glasslipper Collective's management, after all factors have been fully considered.

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